Job Identification: 219733

Job Schedule: Full time

CONSTITUENTS:

- Guests

- Employees

- HotelManagement

- HiltonManagedServices

- TheLocalCommunity

- Vendors

INDICATORS OF SUCCESS:

- Achievementofcustomersatisfactionand loyaltygoals

- Achievementofemployeesatisfactionandretentiongoals

- Achievementofhotelfinancialgoals

AREAS OF RESPONSIBILITY:

Participates in the development of business strategies for security whichare aligned with the overall objectives of the hotel

- Developsandimplementsbusinessstrategiesfordepartment

- Monitorsstatusregularlyandadjustsstrategiesasappropriate

- Develops the annual budget in conjunction with the Controller and General Manager Develops and implements sound securityandsafetypracticesfor thehotel

- Recruits,selectsandtrainsemployeesinsafetyandsecuritypractices

- Communicatessafetyandsecuritypracticestoallhotelemployees

- SchedulesTeamMemberinaccordancewithforecastedoccupancyandfunctions

- Developsandmaintainsagoodworkingrelationshipwithlocalfire,policeandgovernmentagencies

- Ensures that Team Member patrols hotel on a regular basis and documents activities in accordance with security and safetystandards

- Improvessafetyandsecurityatthehotelbycommunicatinghazardswithdepartmentheadsandtakingcorrectiveactions

- DevelopsandcoordinatesaSafetyTeamasrequiredbyHiltonHotel

- Monitors and checks all life-safety equipment in conjunction with the engineering department Directs the investigation andresolutionofcustomerandemployee injuries, crimesand/oremergencies

- Ensuresthatinvestigationsarehandledinaccordancewithpolicies.

- Recommendscorrectiveactions

- Developsandimplementsproceduresforhandlingissues





- Developsandimplementshotelspecificemergencyproceduresincludingevacuation Developsandimplementsstrategiesandpractices whichsupportemployee engagement

- Recruitsandselectsqualifiedcandidates

- Providesemployeeswiththeorientationandtrainingneededtounderstandexpectationsandperformjobresponsibilities

- Communicatesperformanceexpectationsandprovidesemployeeswithon-goingfeedback

- Providesemployeeswithcoachingandcounsellingasneededtoachieveperformanceobjectivesandreachtheirfullestpotential

- Providingemployeeswiththetrainingandresourcestheyneedtomaximizeemployeeengagementandteamwork

- CommunicatesandreinforcestheHotelandDepartmentsvision

- Ensuresthatemployeesprovidegenuinehospitalityandteamworkonanongoingbasis

- Usesteamworktosupportguestsandemployees

- Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports anddevelopingstrategiesto improve departmentand hotelservices

- Providesemployees withthetools,trainingandenvironmenttheyneedtodeliverandteamwork

SUCCESS FACTORS:

- FocusOntheCustomer–Seektounderstandtheguestandinternalcustomerandmeettheneedsofboththecustomerandthecompany.





- ApplyProfessional,Product,orTechnicalExpertise –Demonstratetheabilitytoapplytechnical,professionalorproductexpertisetoeverydayhotel situations.

- Communicate Effectively – Clarify and provide information so that co-workers, customers and suppliers understand and can takeaction.

- Build Robust Relationships – Foster trust and cooperation among co-workers, customers and suppliers; develop and sustainpersonalcontact inordertoprovide mutual benefit.

- AttendtoDetail– Ensurethatwork is accurate,thoroughandtothehigheststandards.

- ImproveContinuously–Constantlyassessandadaptcurrentpracticestoperformatask better,fasterormoreefficiently.

- TakeResponsibility–Demonstratepersonalownershipoftasksandfollowthroughtogettherequiredresults.

- DemonstrateOpennessandRespectforOthers– Valueandremainopentonewideas andperspectives.

- DevelopSelfandOthers –Continuallyworktodevelopowncapabilitiesandthe capabilitiesofothers.

KEY SKILLS AND REQUIREMENTS:

- Payroll Control and Scheduling – Determine appropriate Team Member levels based on forecasted revenue and anticipatedbusiness and create Team Member schedules which optimize the balance between desired profitability, customer demands andemployeedesires

- BudgetManagement –Skillindevelopingandadheringtodepartmentbudget

- Performance Management, Supervisory – Demonstrate ability to relate to, communicate with, and motivate employees to sustainhighperformanceandqualitylevels.

- Coaching–Developandguideothersinprofessionalgrowthandperformanceenhancementthroughassuringclarityofgoals,employingreflectivelisteningskills,andfacilitatingthe generationof optionsandactionplanning.

📌 Assistant Manager Security (Gurugram)
🏢 HILTON
📍 Gurugram