Assistant Manager / Manager / Senior Manager – Service

SMT & Electronics Manufacturing Solutions

Company: NMTronics India Pvt. Ltd.

Location: Chennai, Tamil Nadu, India

Travel: Pan India

Department: Service & Customer Experience

Work Mode: On-site

Role Purpose The selected candidate will be responsible for leading service operations in the assigned region, ensuring high-quality customer support, operational excellence, and timely service delivery across installation, commissioning, preventive maintenance, breakdown support, and machine audits.

The role will also focus on customer relationship management, service team leadership, OEM coordination, and driving service business through Annual Maintenance Contracts (AMCs), spare parts, upgrades, refurbishment, and modernization opportunities.

Key Responsibilities

- Service Operations

- Lead end-to-end service delivery, including installation, commissioning, preventive maintenance, breakdown support, and machine audits.
- Manage field service activities, engineer deployment, site visits, and resource allocation to ensure timely customer support.
- Ensure timely resolution of technical issues while maintaining defined service KPIs and SLAs.
- Improve machine uptime and reduce Mean Time to Repair (MTTR).
- Monitor service performance and implement continuous improvement initiatives.
- Ensure effective planning and execution of preventive maintenance activities.

2. Customer Relationship Management
- Build and maintain strong relationships with key customers across the assigned region.
- Handle customer escalations promptly and ensure high levels of customer satisfaction.
- Conduct regular customer visits and participate in service review meetings.
- Understand customer requirements and ensure timely resolution of technical and service-related concerns.
- Support AMC renewals and identify opportunities for service upgrades and modernization.

3. Team Leadership
- Lead, mentor, and develop a team of Service Engineers.
- Allocate resources effectively to ensure timely customer support.
- Monitor individual and team performance against defined KPIs.




- Identify training needs and support technical skill development and certifications.
- Build a strong service team culture focused on customer satisfaction, technical excellence, and responsiveness.

4. OEM Coordination
- Coordinate with Fuji and other OEM partners for technical support, training, troubleshooting, and escalations.
- Ensure adoption of OEM service standards, processes, and best practices.
- Coordinate with OEMs for technical updates, machine-related issues, and customer escalations.
- Support the implementation of new technologies and service enhancements.

5. Service Business Growth
- Drive service revenue through Annual Maintenance Contracts (AMCs), spare parts sales, upgrades, refurbishment, and modernization opportunities.
- Identify opportunities to increase customer engagement and service business.
- Support cost optimization while maintaining high service quality.
- Track service revenue, service performance, AMC status, and customer satisfaction metrics.

6. Process & Compliance
- Ensure accurate service documentation, reporting, ticket closure, and service records.
- Follow company SOPs, EHS guidelines, quality standards, and OEM service procedures.
- Ensure timely updates in ERP/CRM systems.
- Monitor service dashboards and prepare periodic performance reports.
- Ensure compliance with internal processes and customer-specific service requirements.

Technical Scope
- Strong knowledge and hands-on experience in SMT manufacturing environments.
- Hands-on experience in servicing, troubleshooting, installation, commissioning, and preventive maintenance of Fuji SMT platforms, particularly NXT/NXTR Series.
- Good understanding of feeders, placement heads, vision systems, machine troubleshooting, and SMT process optimization.
- Exposure to other SMT equipment such as ASM/SIPLACE, Panasonic, Yamaha, JUKI,



or similar platforms will be preferred.
- Valuable understanding of preventive maintenance, breakdown analysis, troubleshooting, and electronics manufacturing processes.
- Ability to diagnose technical issues and coordinate effectively with OEMs for complex escalations.

Preferred Industry Background Candidates from the following industries/backgrounds will be preferred:
- SMT Equipment / Electronics Manufacturing
- Electronics Manufacturing Services (EMS)
- SMT Machine OEMs / Distributors
- Industrial Automation
- PCB Assembly Equipment
- Electronics Manufacturing Equipment
- Equipment Service & Maintenance
- Semiconductor / Electronics Manufacturing

Qualification & Experience
- B.E./B.Tech./Diploma in Electronics, Electrical, Mechatronics, or a related engineering discipline.
- 5–12 years of experience in SMT Service, Electronics Manufacturing, Industrial Automation, or OEM Service Operations.
- Hands-on experience in SMT equipment service, installation, commissioning, preventive maintenance, and troubleshooting.
- Experience in customer handling, service operations, OEM coordination, and team management.
- Candidates with experience managing field service teams will be preferred.

Leadership Competencies
- Strong customer-centric approach.
- Excellent problem-solving and decision-making skills.
- Strong leadership and people management capabilities.
- Excellent communication and stakeholder management skills.
- Results-oriented with a focus on operational excellence.
- Strong coordination and negotiation skills.
- Ability to work effectively in a fast-paced and customer-driven environment.
- Willingness to travel extensively across India based on business and customer requirements.

Why Join NMTronics? Join NMTronics India Pvt. Ltd. and be part of a technology-driven organization working across electronics manufacturing, SMT, automation, solar, EV, and advanced manufacturing solutions. This role offers an opportunity to lead technical service operations, work closely with global OEM partners, build strong customer relationships, and contribute directly to service business growth.

📌 Assistant Manager / Manager / Senior Manager – Service (SMT & Electronics Manufacturing Solutions) (Chennai)
🏢 NMTronics India
📍 Chennai