Job Summary

We are looking for an experienced and technically proficient Assistant Manager – IT to manage and support the organization's IT infrastructure, including hardware, software, networking, servers, systems, and end-user support.

The role will be responsible for ensuring the availability, security, reliability, and smooth operation of IT systems and network infrastructure while leading the IT support team and coordinating with vendors and service providers.

Key Responsibilities

1. Hardware & IT Infrastructure

- Manage desktops, laptops, printers, scanners, servers, switches, routers, UPS and other IT equipment.
- Install, configure, maintain and troubleshoot computer hardware and peripherals.
- Maintain IT asset inventory and ensure proper allocation and tracking of assets.
- Plan hardware upgrades, replacements and preventive maintenance.
- Diagnose and resolve hardware-related issues within defined service levels.

2. Software & Application Support

- Install, configure and maintain operating systems and business applications.
- Manage software licenses, renewals and compliance.
- Troubleshoot application and operating-system issues.
- Coordinate with software vendors for technical support and issue resolution.
- Ensure regular patching and updating of systems.

3. Networking & Connectivity

- Manage LAN, WAN, Wi-Fi, VPN and Internet connectivity.
- Configure and troubleshoot switches, routers, firewalls and access points.
- Monitor network performance, availability and security.
- Troubleshoot network connectivity and performance issues.
- Coordinate with Internet Service Providers and networking vendors.
- Maintain network documentation, IP address records and network diagrams.

4. Server & System Administration

- Support Windows servers and related infrastructure.
- Monitor server performance,



storage and availability.
- Manage user accounts, permissions and access controls.
- Ensure regular backups and periodically verify backup restoration.
- Support Active Directory, DNS, DHCP and other core IT services where applicable.

5. IT Security

- Implement and monitor antivirus/endpoint security solutions.
- Ensure systems are regularly patched and updated.
- Manage user access and security permissions.
- Support firewall and security policy implementation.
- Identify and report potential security vulnerabilities.
- Promote IT security awareness among employees.

6. IT Support & Helpdesk

- Lead day-to-day IT support for users across departments.
- Monitor and resolve IT incidents and service requests.
- Establish and maintain IT support procedures and escalation processes.
- Ensure timely resolution of critical IT issues.
- Maintain records of incidents, resolutions and recurring problems.

7. Team & Vendor Management

- Supervise and guide IT support staff.
- Allocate tasks and monitor team performance.
- Coordinate with AMC, hardware, software, networking and other IT vendors.
- Evaluate vendor performance and ensure timely service delivery.
- Assist in vendor selection, quotations and technical evaluations.

8. IT Planning & Administration

- Prepare IT infrastructure requirements and budgets.
- Assist in IT procurement and technical evaluation of products.
- Maintain IT policies,



SOPs and technical documentation.
- Prepare periodic IT reports for management.
- Participate in IT projects, infrastructure upgrades and system implementations.
- Ensure IT operations comply with organizational policies and applicable standards.

9. Required Skills & Qualifications

- Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related field.
- 5–8 years of relevant experience in IT infrastructure and support.
- Solid knowledge of computer hardware and troubleshooting.
- Good knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN and Wi-Fi.
- Experience with Windows Server and Active Directory.
- Knowledge of routers, switches, firewalls and network security.
- Experience in backup, antivirus/endpoint security and system administration.
- Good understanding of IT asset and software license management.
- Strong troubleshooting and problem-solving skills.
- Good communication, coordination and team-management abilities.

10. Key Performance Indicators (KPIs)

- IT system and network uptime.
- IT incident resolution time.
- First-time resolution rate.
- Network and Internet availability.
- Backup success and recovery readiness.
- IT asset accuracy and utilization.
- Software license compliance.
- Security incident reduction and patch compliance.
- User satisfaction with IT support.
- Vendor/service-level performance.

11. Key Competencies

- Technical troubleshooting
- Network administration
- System administration
- IT infrastructure management
- IT security awareness
- Team leadership
- Vendor management
- IT asset management
- Project coordination
- Problem-solving and decision-making
- Communication and interpersonal skills

Pay: Up to ₹37,375.48 per month

Work Location: In person

📌 Assistant Manager - IT (Bagalkote)
🏢 KARTHIK AGRO INDUSTRIES
📍 Bagalkote