The role focuses on ensuring seamless order processing, proactive communication, accurate reporting, and strong coordination with internal and external stakeholders.

Responsibilities

Order Management &

- Administration

- Receive and review purchase orders (POs) from group subsidiaries
- Perform order booking in ERP/system accurately and timely
- Validate order details and ensure compliance with internal processes
- Issue transparent order instructions to plants, warehouses, and suppliers

Coordination &

- Follow-up

- Coordinate closely with manufacturing plants for production planning and execution
- Follow up on item code creation and product master data readiness
- Track order progress from confirmation to dispatch
- Maintain regular communication with all stakeholders to ensure timelines are met

Reporting &

- Communication

- Provide regular order status updates to group subsidiaries
- Prepare and circulate reports on order progress, delays, and key issues
- Maintain and update MDD (Master Delivery Date) in the ERP/system




- Participate in and drive periodic review calls with plants and subsidiaries

Customer Experience &

- Issue Resolution

- Act as the single point of contact for export order coordination
- Proactively identify and resolve order-related issues
- Ensure high levels of customer satisfaction through responsiveness and transparency
- Manage escalations with a solution-oriented mindset

Qualifications Looking for Full-time Graduate Strong coordination and stakeholder management skills

- Excellent reporting and data management capabilities
- Advanced proficiency in MS Excel
- Strong communication skills (verbal & written English is mandatory)
- Highly organized with attention to detail
- Proactive, “pushy” attitude to drive outcomes and meet deadlines
- Customer-centric mindset
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic setting

📌 Assistant Manager - Export Customer Service (Mumbai)
🏢 Legrand
📍 Mumbai