Company Overview Outsourced is a leading ISO certified global offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work setting where all staff can thrive.

As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Position Title: Application Support Engineer Work Arrangement: Remote - India About The Role Looking for suitable & skilled Application Support Engineer to provide day-to-day technical support across organization's Global's applications, ERP, CRM and web facing systems.

Key Responsibilities - Deliver technical troubleshooting and resolution of application issues in line with organization's Global Service Levels, and in partnership with Application Vendors.

- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLAs.
- Investigate and manage to resolution Incidents affecting Functionality, Availability, and Performance.
- Undertake tuning and scaling of systems for both performance and security.
- Manage security profiles across applications in line with IT security principles.
- Systems include:
- Custom Power Apps.
- Custom .Net IIS SQL applications with multiple integrations.
- Dynamics 365 Finance and Operations, including Precision Forms.




- Dynamics 365 Sales, and HubSpot and Resco.
- Prophix (Financial Reporting).
- Provide 2nd Level technical and functional support for all ERP and CRM system users.
- Deliver client onboarding activities, maintain system training documentation, and provide training to end users.
- Evaluate inefficiencies in system functions and recommend optimal business practices.
- Document all aspects of systems to ensure knowledge is shared across the wider IT Team.

The Ideal Candidate Will

Possess - Excellent troubleshooting skills

- IT Systems, Infrastructure and Application Support knowledge
- FinOps support
- Automated Form Management
- Power Automate knowledge
- API configuration and management
- Power BI knowledge
- SQL knowledge
- Scripting in various languages
- Dynamics CRM (D365) administration and support experience Certification & Qualification Required - ITIL Foundation
- Dynamics 365 qualified Key Competencies - Excellent relationship building skills and the ability to relate constructively to all levels of the organisation.
- Proven experience to plan, undertake and finish activities to achieve high quality results.
- Proven user management experience - able to engage directly with users in the most appropriate way in any given set of circumstances




- Has the ability and confidence to provide effective training.
- Teamwork - identifies opportunities and takes action to build operational relationships across the business to help achieve shared goals.
- Problem solver - able to break processes into their individual components to identify issues and solutions.
- Results-focused - sets challenging goals for self and understands performance expectations.
- Effective Communication - understands and communicates their role and message to the wider organisation.
- Team player - understands the bridge between compliancy and commercial operations and implements these through knowledge and influence.
- Resilience - able to think logically and multi-task in time-critical and stressful situations.

What we Offer - Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement.

- Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.
- Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.
- Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.
- Sick Leave: 12 days per year, available after probation.
- Flexible Work Hours or Remote Work Opportunities - Depending on the role and project.
- Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

📌 Application Support Engineer (India)
🏢 Outsourced
📍 India