Company Profile

Our client is a global IT services company that helps businesses with digital transformation with offices in India and the United States. It helps businesses with digital transformation, provide IT collaborations and uses technology, innovation, and enterprise to have a positive impact on the world of business.

With expertise is in the fields of Data, IoT, AI, Cloud Infrastructure and SAP, it helps accelerate digital transformation through key practice areas - IT staffing on demand, innovation and growth by focusing on cost and problem solving.

Job Profile

Location: Mumbai Thane, India

Preferred experience: - 2.1-5 years The Role

We are looking for an Associate – Application Production Support professional to provide functional and technical support for applications within the HR Functions domain. The role involves application troubleshooting, production monitoring, incident management, maintenance and process improvement. The candidate will work closely with development, testing, operations and security compliance teams to provide effective technical and functional solutions to end users.

Responsibilities

Application Production Support

- Perform application support activities and further industrialize support processes.
- Manage the support mailbox and process user requests and queries.
- Manage user access and investigate and resolve technical support issues.
- Perform regular system checks and maintain appropriate documentation.
- Build and maintain process documentation for further enhancements.
- Manage incidents and ensure reported issues are properly logged, investigated, understood, explained and followed up to prevent recurrence.
- Attend stand-ups and ensure smooth handover between shifts.
- Follow established ITSM, Incident and Problem Management processes.

Production Monitoring & Performance

- Proactively monitor, manage and improve the availability and performance of production environments across presentation, application,



middleware and database layers.
- Monitor application components and inbound/outbound data to proactively prevent data issues, performance issues and application crashes.
- Monitor application batches and take proactive action on failed batches while implementing preventive measures to avoid recurring failures.
- Perform capacity management by monitoring application behavior and alerting Production and Development teams about potential risks.
- Provide feedback and propose solutions to management related to application performance and capacity.

Tools, Automation & Documentation

- Customize and maintain production tools covering monitoring, batch scheduling, backups, deployment and automation.
- Maintain documentation related to issue resolutions and process guidelines.
- Ensure all issues identified through monitoring tools are logged in the bank’s ServiceNow ticket management system.
- Monitor recurring incidents and perform problem management to achieve permanent fixes with IT partners.
- Explore opportunities for innovation and automation while complying with applicable policies.
- Adopt standard tools and industrialize monitoring and release management to reduce manual intervention.

Release, Infrastructure & Business Continuity

- Coordinate with Infrastructure teams during server patching and upgrades to ensure application stability after infrastructure activities.
- Participate actively in Disaster Recovery (DR) exercises to validate production ecosystem resilience.




- Ensure timely delivery of production releases and changes in staging and production environments according to agreed schedules.
- Ensure application logs are fit for purpose and use.
- Collaborate with Level 3 Infrastructure and Development teams to resolve incidents and restore normal business services at the earliest.

Teamwork & Operational Responsibilities

- Participate in team shifts, weekend releases and holiday coverage.
- Take ownership during critical situations and provide additional support during resource gaps.
- Participate in Business Continuity Planning (BCP) activities and ensure strong governance and controls.
- Contribute to continuous improvement initiatives and maintain high standards of teamwork.
- Provide coaching and mentoring to junior colleagues and transfer technical knowledge as required.

Must-Have Qualifications

- Minimum 2.1 yrs of experience in Techno-Functional Application Production Support.
- Practical experience with Production Monitoring and Alerting tools.
- Positive experience with Windows and Linux/Unix systems.
- Knowledge of Databases, preferably Oracle or SQL Server.
- Experience with scripting, such as PowerShell, Unix Shell, SQL or Python.
- Knowledge of File Transfer Protocols and tools such as CFT, UTS, FTP and SFTP.
- Experience/exposure to Java and .NET applications.
- Experience with IIS, Apache, Tomcat and Jenkins

Preferred Qualifications

- Strong troubleshooting, analytical and problem-solving skills.
- Ability to collaborate effectively and work as part of a team.
- Ability to work in production support environments involving shifts, weekend checks and releases.
- Experience with production monitoring, batch scheduling, deployment and automation tools.
- Exposure to ServiceNow and ITSM processes.
- Experience with Disaster Recovery and Business Continuity Planning.
- Experience providing coaching or mentoring to junior team members.

Application Method Apply on LinkedIn or email your resume to: [email protected]

📌 Application Support Analyst (Mumbai)
🏢 SpeedMart
📍 Mumbai