Scope of Work

Senior Account Manager &

- Project Manager (Full-Time)

Engagement

Jungle Jungle, Hunting the Hunter, and Chasing Tiger are seeking a full-time Senior Account Manager &

- Project Manager to own client relationships with our Indian clients and to oversee project coordination, timelines, and internal operations across all three agencies.

The role is responsible for protecting and growing client relationships, maintaining an exceptional understanding of client needs and project timelines, and driving projects efficiently from kickoff to completion: coordinating internal teams, managing deadlines, maintaining project documentation, and supporting leadership with day-to-day operational execution.

This is a full-time, remote role, Monday to Friday, and can be worked from anywhere in India. The successful candidate will coordinate across three agency offices: two in Toronto and one in India.

We're committed to building a diverse team and welcome applicants of all backgrounds, identities, and experiences to apply.

Scope of Responsibilities

1.

Account

Management (Indian Clients)Serve as the primary point of contact and relationship owner for our Indian clients.

Responsibilities include

Building and protecting robust, trusted client relationshipsMaintaining an exceptional understanding of each client's goals, needs, and success metricsProactively driving the relationship, surfacing opportunitiesCommunicating project status, risks, and timeline changes clearly and earlyManaging client expectations against agreed scope and timelinesResolving client concerns quickly, professionally, and before they escalateLeading client check-ins and status calls

2.

Project

Management (Cross-Agency)Manage active client projects across all three agencies from onboarding through delivery.

Responsibilities include





Building and maintaining project timelinesCreating and managing workback schedulesAssigning tasks across internal and freelance teamsMonitoring project progress and identifying risksEnsuring deadlines are metFollowing up on outstanding deliverablesEscalating timeline or resource concerns to leadershipCoordinating project launches and final deliveries

- Cross-Agency OperationsCoordinate internal operations across Hunting the Hunter, Chasing Tiger, and Jungle Jungle, spanning the Toronto and India offices, including:

Maintaining visibility across all active projects, across all three officesPrioritizing workload across teamsCoordinating shared resources across Toronto and IndiaManaging internal documentationSupporting leadership with operational planningEnsuring consistent processes are followed across agencies

- Meeting &
- Communication ManagementCoordinate internal and client-facing communication by:

Scheduling recurring meetingsPreparing meeting agendas where requiredRecording action itemsFollowing up on outstanding tasksTracking ownership and accountabilityMaintaining project documentation

- Timeline &
- Workflow ManagementOwn project scheduling across all departments by:

Maintaining Notion project boardsUpdating project statusesManaging dependenciesTracking approvalsMonitoring critical pathsKeeping project documentation current

6.

Operational

ReportingProvide ongoing operational visibility by:





Tracking project statusMonitoring workload capacityMaintaining reporting dashboardsCompiling monthly operational reportsIdentifying workflow improvementsFlagging recurring operational bottlenecks

DeliverablesThe Account Manager &

- Project Manager will be responsible for maintaining:

Project timelinesWorkback schedulesTask management within NotionInternal meeting notes and action itemsResource allocation trackingMonthly operational reportingClient relationship/status summariesProject documentationDelivery checklistsInternal workflow updates

Qualifications• 10-12 years of experience in account management and/or project management, ideally within an agency environment

Exceptional understanding of client needs, priorities, and project timelinesStrong pattern recognition with clients — able to read between the lines, anticipate needs, and understand what clients actually want, not just what they sayExcellent people-reading instincts, with the judgment to know when to lean in and when to hold a boundaryDemonstrated ability to protect and grow client relationships, proactively driving the relationship forwardEqually protective of the internal team's time and effort — able to balance client demands against realistic team capacityWorking understanding of design, advertising, and PR services, enough to speak credibly with clients and internal teams about eachStrong command of language, with excellent written and verbal communication skillsStrong organizational skills and comfort managing multiple projects across multiple agencies at onceExperience coordinating across distributed, remote teamsComfortable working across Toronto and India time zones

Commitment• Full-time, Monday to Friday

Core daily hours: TBD — pending finalization of Toronto/India working-hour overlapRemote — work from anywhere in IndiaAfter seven months, the role will transition to only Account Director role

📌 Account/Project Director (India)
🏢 Jungle Jungle
📍 India