Your focus will be on delivering a seamless and high-quality customer experience by providing tele-assistance throughout the loan disbursal journey. You will ensure approved customers successfully complete their loan disbursal process.
Key Responsibilities
- Convert approved customers into successful disbursals through call assistance and guidance.
- Assist customers in completing digital steps through the mobile application.
- Respond promptly to callback requests and manage leads within defined SLAs.
- Update and maintain customer records in CRM systems.
- Explain product terms and digital processes in a straightforward and clear manner.
- Collaborate with Product, Technology, and Customer Support teams to resolve customer issues.
- Share insights and feedback on customer behavior, delays, and drop-off reasons.
- Requirements
Education
- Graduate in any discipline.
Experience
- 1-3 years of experience in:
- Inbound Telesales
- Customer Success
- Direct Customer-Facing Roles
- Experience in Technology or Financial Services is preferred.
Skills
- Fluency in English and Hindi.
- Strong communication and interpersonal skills.
- Empathetic listening and customer handling abilities.
- Familiarity with CRM tools, dialers, and app-based customer journeys.
- Customer-first mindset with strong attention to detail.
- Ethical, professional, and service-oriented approach.
- What We Offer
- High ownership and responsibility from day one.
- Opportunities to work in a fast-paced, growth-oriented workplace.
- Exposure to digital lending and customer lifecycle management.
- Continuous learning and career development opportunities.
- Collaborative and supportive team culture.