Responsibilities

- Provide expert level support to customers, analysing and resolving issues.
- Collaborate with internal teams (e.g., developers, QA, product management) to identify and resolve complex issues.
- Develop and maintain comprehensive documentation of software-related issues and resolutions.
- Assist manager on refining technical procedures and best practices.
- Participate in onboarding and training programs for new customers and support staff.
- Conduct regular review and analysis of customer feedback to identify trends and areas for improvement.

Requirements:

- 4+ years of experience working as a senior support analyst on a leading retail B2B software platform
- Good experience on 1st & 2nd level Enterprise Product/Application Support
- Excellent analytical and problem-solving skills, with the ability to analyse complex issues and provide effective solutions.




- Strong computer skills with a good understanding of best practices
- Solid communication and interpersonal skills, with the ability to work effectively with internal teams and external customers.
- Experience with Zendesk/ServiceNow/Jira and other ticketing systems.
- Experience working in a retail domain
- Proven track record of providing excellent customer service and resolving complex technical issues.
- Bachelors degree or related field
- Strong understanding of internet technologies, including HTTP, FTP, EMAIL, Database, Enterprise Web Applications.Role & responsibilities

RECRUITER:

Sagar- (phone hidden)

Saloni- (phone hidden)

📌 Product Support Analyst (Bengaluru)
🏢 Bestal HR
📍 Bengaluru