Key Responsibilities:

1. Product Development & Testing

- Conduct product testing and inspection activities on a monthly basis
- Ensure quality standards and performance benchmarks are met

2. Claim Handling & Resolution

- Manage customer claims through inspection and resolution
- Maintain a turnaround time (TAT)

3. Product Knowledge & Training

- Deliver product training sessions to:
- Distributors
- Customers
- Tyre fitters

4. Product Recommendation & Field Visits

- Conduct site visits and studies
- Provide product recommendations based on application and usage

5. Market Intelligence

- Perform competitor analysis including:
- Product performance
- Scrap/site studies
- Campaigns and activities

- Share insights as required

6.



Sales Support & Lead Generation

- Support sales team through joint visits and technical inputs
- Assist in identifying and generating recent leads

7. Customer Engagement & Feedback

- Collect and document:
- Product testimonials
- Voice of Customer (VOC) feedback

8. Data Collection & Reporting

- Gather data from OE dealers and distributors
- Maintain structured reports for analysis

9. Key Account Visits

- Visit large customers (fleet size >30 vehicles)
- Strengthen relationships and provide technical support

📌 Executive - Technical Service (Nagpur)
🏢 Mahansaria Group
📍 Nagpur