E-Commerce Manager Online Grocery & Fruits & Vegetables

Location: Coimbatore, Tamil Nadu
Experience: 3-5 Years
Function: E-Commerce / Retail Operations

Role Overview

We are looking for an experienced E-Commerce Manager to manage end-to-end online grocery and Fruits & Vegetables (F&V;) operations. The role will be responsible for leading the team handling online orders, ensuring product availability, timely picking and packing, delivery execution, and delivering a seamless customer experience.

Key Roles & Responsibilities

- Manage end-to-end online grocery and F&V; order operations, from order receipt to final delivery.
- Lead, manage and motivate the e-commerce operations team, including order processing, picking, packing and delivery coordination.
- Monitor daily order volumes, order fulfilment, cancellations, substitutions and delivery performance.
- Ensure high product availability and inventory accuracy across online channels.
- Coordinate with store, warehouse, procurement and delivery teams to ensure timely fulfilment.
- Drive On-Time Delivery (OTD), Order Fill Rate, Order Accuracy and customer satisfaction.
- Monitor F&V; quality, freshness, grading, packing standards and customer complaints.
- Identify operational gaps and implement corrective actions to improve productivity and service levels.
- Work closely with cross-functional teams on pricing, promotions, stock availability and product visibility.




- Analyse daily/weekly e-commerce performance reports and drive the team towards business targets.
- Manage manpower planning, productivity and shift allocation for online order fulfilment.
- Ensure adherence to SOPs, hygiene, safety and operational standards.
- Handle customer escalations and ensure timely resolution of service-related issues.
- Drive sales growth through improved availability, fulfilment efficiency and customer experience.

Key Performance Indicators

- Online Sales & Revenue Growth
- Order Fulfilment Rate
- On-Time Delivery
- Order Accuracy
- Cancellation & Substitution Rate
- Customer Satisfaction / Complaints
- F&V; Quality & Freshness
- Inventory Accuracy
- Team Productivity & Manpower Efficiency

Desired Candidate Profile

- 3-5 years of experience in E-Commerce Operations, Online Grocery, Retail Operations, Quick Commerce or F&V; Operations.
- Experience in managing a team involved in online order processing, picking, packing and delivery.
- Strong understanding of retail inventory, stock management and order fulfilment processes.
- Good analytical and problem-solving skills with the ability to drive operational improvements.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced, target-driven retail workplace.
- Experience with online grocery platforms will be an added advantage.

Interested candidates can share their updated resume at: [email protected]

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