- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction ratings.
Job Requirements :
- 2-8 years of experience in an international BPO/call center setting.
- Strong proficiency in English language (spoken) with excellent communication skills.
- Experience working in an international voice process environment handling multiple languages is desirable but not mandatory.