? HIRING: HDFC ERGO – BACK OFFICE EXECUTIVE ?

? Process: HDFC ERGO Back Office

? Location: Thane

? Role: Customer Service Executive – Back Office

? Openings: 7 Candidates (Male Candidates Only)

? Salary Package: ₹3.5 LPA to ₹5.0 LPA

? ELIGIBILITY & REQUIREMENTS:

- ? Qualification: HSC (12th Pass) or above
- ? Experience: Minimum 6 Months to 1 Year experience in General Insurance
- ⚠️ Mandatory Domain: Experience in Health Insurance & Motor Insurance is compulsory

? JOB RESPONSIBILITIES:

- ? Manage day-to-day back-office operations and customer support processes for HDFC ERGO.
- ? Maintain precise documentation, customer logs, and data entries in internal systems.
- ?️ Address queries and resolve backend issues strictly as per insurance guidelines.

? Company: Fatak Pay Digital Pvt. Ltd.

? Location: Nahur, Mumbai

JOB POSTING 1: INSIDE SALES EXECUTIVE

? Role: Customer Service Executive – Email / Blended Process

? Salary: ₹22,000 In-Hand

⏰ Work Schedule: 10:00 AM to 7:00 PM | Monday to Saturday

- ? Employee Benefits & Perks:
- ? Medical Insurance: ₹5 Lakh Medical Insurance Coverage
- ? Attendance Bonus: ₹1,000 Monthly Attendance Incentive
- ✈️ Incentives & Rewards: Unlimited Incentive Opportunities + Annual Company Trip

? Role Summary:The Email Process Agent is responsible for handling customer inquiries, complaints, and service requests via email. The role requires excellent written communication skills, attention to detail, and the ability to resolve issues efficiently while maintaining high customer satisfaction.

- ? Key Responsibilities:
- ? Customer Query Handling: Respond to customer queries promptly and professionally. Provide accurate information and resolve issues within defined Turnaround Time (TAT).




- ? Escalation Management: Track, escalate, and follow up on complex or unresolved issues to ensure complete closure.
- ? Accurate Documentation: Log all customer interactions, complaints, and resolutions accurately in the CRM tool.
- ? Product & Process Knowledge: Develop in-depth knowledge of products, services, policies, and procedural updates.
- ? Performance Metrics: Meet or exceed targets for response time, resolution time, CSAT, and quality scores.
- ?️ Continuous Improvement: Identify recurring query patterns and participate in training to enhance customer service delivery.
- ? Qualifications & Skills:? Education: HSC (12th Pass) or Graduate Degree.
- ? Experience: 6 months to 1 year in customer service / email support preferred. Freshers with strong written English are welcome.
- ?️ Technical Skills: Excellent written English & grammar, basic MS Office (Word/Excel), and CRM tools familiarity.
- ? Traits: Customer-focused, solid multitasking abilities, calm under pressure, organized.
- ? Key Performance Indicators (KPIs):⏱️ Email Response Time & Quality
- ✅ First Contact Resolution (FCR)
- ⭐ Customer Satisfaction (CSAT) Scores
- ? Daily Productivity (Emails Handled)

? Company: Eureka Outsourcing Solutions

? Location: Majhiwada Thane, Mumbai

METROPOLIS – INBOUND (IB) PROCESS

- ? Role: Inbound Customer Support Executive
- ? Openings: 80 Candidates
- ? Qualification: HSC (12th Pass)
- ? Experience: Freshers & Experienced both can apply
- ? Salary Package:
- ? Freshers: ₹16,000 In-Hand
- ? 6+ Months Experience: ₹17,000 In-Hand

We hire for all over Mumbai, Belapur, Vashi, Juinagar, Ghansoli, Airoli, Thane, Nahur, Andheri, Bhayandar, Vile Parle and others

How to apply: Call or Whatsapp

📌 MIS Backoffice, Customer Support Inbound And Sales Outbound (Thane)
🏢 Fatak Pay and Eureka
📍 Thane