Note : We are only looking for profile from the immigration background
We are looking for a motivated and customer-focused Telecaller to join our immigration consultancy team. The ideal candidate will be responsible for contacting prospective clients, explaining immigration services, generating leads, scheduling consultations, and maintaining strong customer relationships.
- Key ResponsibilitiesMake outbound calls to potential clients and respond to inbound inquiries.
- Explain immigration programs, visa categories, and consultancy services.
- Understand clients' requirements and assess their basic eligibility.
- Schedule appointments for immigration consultants.
- Follow up with interested clients and maintain regular communication.
- Maintain accurate records of calls, leads, and client interactions in the CRM system.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Handle customer queries professionally and provide excellent customer service.
- Coordinate with the sales and documentation teams for smooth client onboarding.
- Stay updated on company services and immigration process changes.
- Required Skills & QualificationsBachelor's degree or equivalent qualification (preferred).
- 1–3 years of experience in telecalling, telesales, customer service, or immigration consultancy.
- Excellent verbal communication and interpersonal skills.
- Fluent in English; knowledge of Hindi and other regional languages is an advantage.
- Strong persuasion, negotiation, and listening skills
- Ability to work under pressure and meet sales targets.
- Preferred QualitiesPositive attitude and customer-oriented approach.
- Self-motivated and goal-driven.
- Strong organizational and time management skills.
- Ability to handle objections and close leads effectively.
- Key Performance Indicators (KPIs)Number of calls made per day.
- Lead generation and conversion rate.
- Appointment booking targets.
- Customer satisfaction and follow-up effectiveness.
- CRM data accuracy and timely updates.
- Salary & BenefitsCompetitive salary with attractive incentives.
- Performance-based bonuses.
- Training and career growth opportunities.
- Paid leave and other company perks as per policy.