JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVECompany: Good Leather

Position: Customer Support Executive

Department: Customer Support / E-commerce

Working Hours: 2:00 PM to 12:00 AM

Weekly Off: No weekly off

Leave: 2 emergency leaves per month, subject to company policy and management approval.

The Customer Support Executive will be responsible for handling customer queries, providing product information, resolving complaints, and ensuring a smooth customer experience through phone calls, WhatsApp, email, social media, and other communication channels.

- Key ResponsibilitiesHandle customer inquiries through calls, WhatsApp, email, and social media.
- Provide information regarding products, prices, availability, orders, shipping, returns, and exchanges.
- Track orders and coordinate with the warehouse and courier partners.
- Handle customer complaints professionally and provide timely solutions.
- Coordinate returns, exchanges, cancellations, and refunds as per company policy.




- Follow up with customers regarding pending orders and deliveries.
- Maintain proper records of customer interactions and complaints.
- Coordinate with sales, warehouse, accounts, and e-commerce teams.
- Ensure timely responses to customer queries.
- Maintain a polite, professional, and helpful approach.
- Report recurring customer issues to management.
- Maintain confidentiality of customer information.
- Perform other customer-support-related duties assigned by management.
- RequirementsMinimum 12th Pass; Graduate preferred.
- Experience in customer support, retail, e-commerce, or telecalling preferred.
- Good communication skills in Hindi and English.
- Basic knowledge of computers, WhatsApp, email, and Excel.
- Positive problem-solving and listening skills.
- Patient, polite, responsible, and customer-focused.

For Good Leather

HR Department

📌 Customer Support Executive (Delhi)
🏢 M/s Good Leather Garments
📍 Delhi