- Handle domestic travel enquiries through calls, WhatsApp, email, and other channels.
- Understand customer requirements, budget, preferences, and travel dates.
- Prepare and sell customized domestic tour packages.
- Provide quotations for hotels, flights, transfers, sightseeing, and activities.
- Follow up regularly with leads and convert enquiries into confirmed bookings.
- Coordinate with hotels, transport providers, and destination partners.
- Manage bookings, confirmations, payments, and travel documentation.
- Maintain accurate lead and customer records in the company system/Excel.
- Provide excellent customer service before, during, and after the trip.
- Achieve monthly sales and conversion targets.
- Stay updated on domestic destinations, hotel options, travel trends, and pricing.
- Handle customer issues professionally and coordinate with suppliers for quick resolution.
Requirements:
Valuable communication and sales skills, knowledge of Indian destinations, basic computer skills, and a customer-focused attitude. Previous experience in domestic travel sales or tour operations will be an advantage.