- Receive inbound calls from citizens regarding street light complaints.
- Register and update complaints accurately in the company's complaint management software.
- Record complete complaint details, including location, pole number (if available), contact information, and issue description.
- Provide complaint reference numbers and basic updates to callers.
- Maintain polite, professional, and customer-friendly communication during all calls.
- Follow standard operating procedures for complaint registration and escalation.
- Update complaint status in the system as required.
- Coordinate with the field maintenance team when necessary.
- Maintain accurate records and ensure data confidentiality.
- Handle multiple calls efficiently while maintaining service quality.
- Prepare and maintain basic reports using Microsoft Excel.
- Perform other administrative tasks assigned by the supervisor.
Required Skills
- Basic computer knowledge.
- Working knowledge of Microsoft Excel.
- Ability to use complaint management software.
- Positive communication and customer service skills.
- Ability to type accurately and maintain records.
- Attention to detail and problem-solving skills.
- Ability to work in shifts, if required.
Qualifications
- Minimum 12th Pass or Graduate (preferred).
- Basic knowledge of computers and MS Office.