- Handle all client communication through calls and WhatsApp.
- Receive orders, understand exact requirements and record order details accurately.
- Coordinate with Accounts, Production and Dispatch for order processing and updates.
- Check invoices, ledgers, outstanding payments and previous transactions in Tally when required.
- Follow up professionally with clients regarding pending and overdue payments.
- Resolve order, payment and service-related client queries.
- Regularly follow up with existing and prospective clients for repeat orders and potential recent sales.
- Inform clients about relevant products and identify additional sales opportunities.
- Maintain proper records and follow up until each matter is resolved.