Customer Support Manager (Hyderabad)

Customer Support Manager (Hyderabad)

20 Aug
|
Hextgen AI Medtech Private
|
Hyderabad

20 Aug

Hextgen AI Medtech Private

Hyderabad

Job Overview

HextGen is looking for a Customer Support Manager to manage a team of 4.

The role involves handling on field training, customer interactions, resolving queries, and ensuring a smooth support experience.

Key Responsibilities

Communicate with customers via calls, chats, field visits

Address customer queries and provide appropriate solutions

Maintain professionalism and empathy in all interactions

Record and track customer issues using basic software tools

Escalate complex issues to the relevant team when necessary

Requirements

Good communication skills in English, Telugu, and Hindi

Valuable typing skills and familiarity with common software/tools(Excel, Odoo, ticketing etc)

Prior experience in customer support is a plus (not mandatory)

Must have a personal laptop

📌 Customer Support Manager (Hyderabad)
🏢 Hextgen AI Medtech Private
📍 Hyderabad

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