We are looking for confident and empathetic Telecallers to join our healthcare operations team.
We run a Hospital Patient Feedback Portal. As a Telecaller, you will interact with patients and their attendants over the phone to understand and record their feedback throughout their hospital journey.
Key Responsibilities:
NO SALES TARGETS.
- Call patients/attenders and collect feedback about their hospital experience.
- Ask structured questions and accurately record responses in the portal.
- Understand patient concerns, satisfaction levels, and service experience.
- Escalate important concerns to the concerned hospital/team.
- Maintain professionalism, empathy, and confidentiality during every interaction.
- Complete daily calling and feedback targets.
Requirements:
- Valuable communication skills in Telugu, Hindi and English.
- Pleasant, patient, and empathetic communication style.
- Basic computer knowledge and ability to work with web-based portals.
- Good listening and documentation skills.
- Healthcare/hospital calling experience is an added advantage.
If you are passionate about customer interaction and want to build a career in healthcare operations, we would love to hear from you!