Job Location: South End Street, Basavanagudi, Nagasandra Circle, Bangalore Language: Fluent English & Kannada (Mandatory)
Experience: 3+ Years Job Type: Full time Job role: Field sales Gender: Male only
Job Roles & Responsibilities:
Client Relationship Management:
o Exclusively manage relationships: Be the dedicated point of contact for architects and interior designers, understanding their unique requirements and building lasting relationships.
o Personalized solutions: Tailor our metal designs to meet the specific needs and preferences of each client, ensuring a bespoke and memorable experience.
o Effective communication: Ensure seamless communication between clients and internal teams, facilitating a smooth collaboration process.
·Account Planning and Strategy:
o Strategic account plans: Develop and execute comprehensive account plans aligned with the overall company objectives, maximizing revenue from existing accounts.
o Upselling and cross-selling: Identify opportunities to introduce new products or services, enhancing the value proposition for clients.
o Market feedback and integration: Provide insights from client interactions to the sales and design teams for continuous product improvement and development.
·Client Engagement and Communication:
o Proactive engagement: Regularly reach out to clients to understand evolving needs,
preferences, and potential challenges.
o Timely updates: Provide transparent and timely communication on product updates, new offerings, and industry trends, ensuring clients are well-informed.
o Feedback sessions: Conduct periodic reviews with clients to gather feedback, address concerns, and strengthen the partnership.
Collaboration with Sales and Design Teams:
o Seamless coordination: Collaborate closely with the sales and design teams to ensure client requirements are met efficiently and designs exceed expectations.
o Achieving sales targets: Work collaboratively towards achieving sales targets and overall revenue growth through effective account management.
· Experience & Education:
o 2+ years of experience in client relationship management, preferably in luxury and premium segments.
o Bachelor's degree in a relevant field; additional certifications are a plus.
Technical Competencies:
o Proficiency in data-driven decision-making and analysis.
o Familiarity with CRM systems and tools.
Other Competencies/Attributes:
o Excellent communication and interpersonal skills.
o Proven ability to navigate and influence client decision-making processes.
o Goal-driven with a proactive attitude.
o Meticulous attention to detail and a focus on client satisfaction.