We are looking for an experienced and driven Team Leader to manage and lead a team of outbound sales agents in our BPO division. The ideal candidate will possess strong leadership qualities, a solid sales background, and the ability to drive the team toward achieving sales targets while ensuring the highest standards of customer service.
Key Responsibilities:
Team Leadership: Lead, motivate, and manage a team of outbound sales agents to achieve individual and team sales goals.
Sales Performance: Develop and implement sales strategies and processes to maximize team performance and meet sales targets.
Coaching & Development: Provide ongoing training, coaching, and performance feedback to team members to enhance their sales skills and product knowledge.
Performance Tracking: Monitor and track the daily, weekly, and monthly sales performance of the team, ensuring all metrics are met or exceeded.
Reporting: Prepare and submit regular sales reports to management, detailing team performance,
challenges, and opportunities for improvement.
Quality Assurance: Oversee call quality and adherence to company policies, ensuring that all sales activities comply with legal and regulatory requirements.
Qualifications:
Experience:
Minimum of 3-4 years of experience in BPO.
At least 2+ years of experience in a supervisory or team leader role within a BPO or sales setting.
Skills:
Strong leadership and team management skills
Should have handled 12+ team size.
Excellent verbal and written communication skills.
Proven track record of achieving and exceeding sales targets.
Proficiency in CRM tools and sales management software.
Personal Attributes:
Results-oriented with a strong drive to achieve and succeed.
Ability to handle pressure and manage multiple priorities.
Strong interpersonal skills with the ability to foster a positive team environment.