Customer Care Adviser

Company: Globiva Services Private Limited

Designation: Customer Care Adviser

Job Type: Full-Time

Job Role: Customer Support – BPO / Voice Process

Job Description

We are hiring Customer Care Advisers for our BPO Voice Process. The candidate will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring a good customer experience.

Responsibilities

- Handle inbound/outbound customer calls professionally.

- Understand customer queries and provide suitable solutions.

- Maintain good communication and customer relationships.

- Follow company policies and process guidelines.

- Update customer information and call details in the system.

- Achieve basic quality and performance targets.

Eligibility

- Education: HSC / Graduate

- Freshers and experienced candidates can apply.

- Good communication skills required.

- Basic computer knowledge.

- Hindi/English communication required.

Job Benefits ??

- Full time employment

- Salary + incentives as per process

- Training provided

- Career growth opportunities

- Professional BPO work environment

📌 Customer Care Adviser (Navi Mumbai)
🏢 Globiva Services Private
📍 Navi Mumbai