- Make outbound calls to customers for overdue EMI payments.
- Remind customers about due dates, outstanding amounts, and payment options.
- Negotiate and follow up on payment commitments.
- Update call outcomes, payment promises, and customer feedback in the system/CRM.
- Coordinate with field collection teams where required.
- Maintain call quality, compliance, and confidentiality as per banking norms.
- Achieve daily/weekly/monthly collection targets.
- Handle customer queries related to loan accounts and guide them on payment modes.
- DRA & NON DRA can eligible for this job
Required Skills
- Valuable communication skills in [Tamil, Telugu, Malayalam & Kannada)
- Strong negotiation and convincing ability.
- Basic computer knowledge and CRM handling.
- Ability to handle difficult conversations politely.
- Target-oriented mindset.
📌 BPO Telecaller (Chennai)
🏢 Global Consulting Service
📍 Chennai
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