- Attend client calls and provide technical guidance on product selection, application, and troubleshooting.
- Conduct site visits to assess project requirements, inspect surfaces, and recommend suitable Star Shield products.
- Provide technical support during and after product application to ensure correct usage and customer satisfaction.
- Build and maintain strong working relationships with dealers, distributors, and channel partners.
- Support dealer and distributor teams with product knowledge, training, and technical queries.
- Identify recent business opportunities through site visits, client meetings, and market feedback.
- Coordinate with the technical/production team to resolve on-site issues and customer complaints.
- Prepare site visit reports, client feedback, and technical recommendations for internal teams.
- Support sales targets by converting technical inquiries into confirmed orders.
- Stay updated on competitor products, market trends, and application techniques in waterproofing and construction chemicals.