We are hiring Customer Support Executives to handle inbound calls from Airtel Black customers. The role involves understanding customer concerns, resolving queries efficiently, and ensuring an excellent customer experience.
Key Responsibilities
* Handle inbound customer calls professionally.
* Understand, analyze, and resolve customer queries and complaints.
* Provide accurate information and effective solutions.
* Maintain proper records of customer interactions and resolutions.
* Follow defined quality, process, and compliance standards.
* Coordinate with internal teams for timely issue resolution.
* Ensure a high level of customer satisfaction.
Eligibility & Skills
Graduation is mandatory.
Excellent communication skills in English and Tamil/Hindi.
Solid problem-solving and interpersonal skills.
Customer-oriented approach with good service skills.