Roles and responsibilities

1. Deployment of Field Executives:

a. Coordinate and deploy Field executives based on client requirements.

b. Ensure timely and accurate placement of Field executives personnel to meet operational needs.

2. End-to-End Onboarding Process:

a. Manage the complete onboarding process for new Field executives.

b. Ensure all necessary documentation is collected and verified.

3. Activation of Leads:

a. Activate recent leads and ensure they are ready to start their assignments.

b. Confirm all necessary steps are completed before activation.

4. ID Creation for Field executives:

a. Create and manage ID cards for new Field executives.

b. Ensure all IDs are accurately prepared and distributed promptly.

5. Training for Field executives:

a. Conduct training sessions for Field executives on the Client and Awign app.

b. Provide comprehensive training to ensure executives are well-prepared for their roles.

6. Daily Report Updates:

a. Prepare and update daily reports for the respective manager.

b.



Ensure all relevant data is accurately recorded and reported.

7. Tracking Field executivesIssues:

a. Monitor and address any issues faced by Field executives.

b. Provide support and solutions to resolve problems promptly.

8. Attendance Tracking:

a. Track the attendance of Field executives daily.

b. Maintain accurate attendance records and report any discrepancies.

9. Payout Escalation Monitoring:

a. Monitor and manage payout escalations.

b. Ensure timely resolution of any payout issues and communicate effectively with relevant parties. 10. Follow-Up Calls:

a. Conduct follow-up calls with delivery executives to ensure they are meeting expectations and to gather feedback.

b. Ensure consistent communication and support for all Field executives.

11. Feedback Collection:

a. Collect feedback from Field executives and clients to improve the onboarding and training process. b. Implement changes based on feedback to enhance overall efficiency

📌 Telecalling Executive (India)
🏢 Awign
📍 India