Position: Recruiter & International Process Trainer
Employment Type: Full-Time
Location: On-Site
Experience: 1–3 years preferred
Job Summary
We are looking for a Recruiter & International Process Trainer who can independently handle the complete hiring and training cycle for our international process.
- Key ResponsibilitiesSource and identify suitable candidates through job portals, social media, referrals, and other channels.
- Screen candidates based on communication skills, attitude, and process requirements.
- Conduct initial interviews and coordinate the hiring process.
- Maintain a pipeline of suitable candidates for current and future requirements.
- Conduct onboarding and induction for selected candidates.
- Train new employees on the international process, calling standards, communication, scripts, objection handling, and process guidelines.
- Conduct mock calls and role plays to prepare candidates for live calling.
- Monitor trainee performance during the training period and provide feedback.
- Ensure employees are fully prepared before moving to the live process.
- Maintain recruitment and training records and provide regular updates to management.
- RequirementsGood communication and interpersonal skills.
- Previous experience in recruitment, BPO, international calling, or training preferred.
- Comfortable conducting interviews and training sessions.
- Positive understanding of basic recruitment and screening techniques.
- Ability to communicate confidently in English.
- Strong organisational and follow-up skills.
- Ability to handle multiple hiring and training requirements simultaneously.
- Key Performance IndicatorsNumber and quality of candidates hired.
- Hiring turnaround time.
- Candidate joining and retention rate.
- Training completion rate.
- Trainee performance after going live.
Ideal Candidate: Someone who can find the right people, hire them, train them, and make them process-ready with minimum supervision.