Job Description – Customer Service Associate (CSA) / PickerPosition: Customer Service Associate (CSA) / Picker
Department: Store Operations / E-commerce
Industry: Retail & Grocery
Employment Type: Full-Time
Job SummaryResponsible for providing positive customer service, supporting daily store operations, accurately picking customer orders, packing products, and ensuring timely order fulfillment while maintaining store quality and hygiene standards.
- Key ResponsibilitiesGreet and assist customers with their queries and product requirements.
- Pick products accurately as per customer/online orders.
- Check product quantity, quality, expiry date, and SKU before picking.
- Pack products safely and arrange orders for dispatch.
- Support billing and checkout activities when required.
- Maintain proper shelf display and replenish stock.
- Coordinate with delivery partners and store team for timely order dispatch.
- Maintain cleanliness, hygiene, and safety standards in the store.
- Report damaged, missing, or expired products to the Store Manager.
- Support inventory checks and stock management.
- Achieve daily productivity, picking accuracy, and service targets.
- Follow company SOPs and work effectively as part of the store team.
- EligibilityMinimum 10th Pass; 12th preferred.
- Freshers and experienced candidates can apply.
- Basic communication and counting skills.
- Customer-service orientation and willingness to learn.
- Ability to work in rotational shifts, weekends, and holidays.
- Physically fit to stand/walk and handle grocery products.
- Key SkillsCustomer Service
- Order Picking & Packing
- Product Knowledge
- Basic Communication
- Teamwork
- Attention to Detail
- Time Management
- Stock Handling
- Accuracy and Productivity
- KPIsOrder Picking Accuracy
- Order Fulfillment TAT
- Packing Quality
- Productivity
- Customer Service
- Stock/Shelf Availability
- Hygiene & SOP Compliance