The Operations Manager will be responsible for planning, coordinating and controlling the complete day-to-day operations of MAX, including sales order coordination, production planning, raw material availability, finished goods stock, dispatch, manpower coordination, customer commitments and operational reporting.
The objective is to ensure that the right product is manufactured in the right quantity, at the right time, at the right cost and dispatched to the customer as committed.
2. Key Responsibilities:
A. Sales & Order Coordination
- Receive and review confirmed customer orders.
- Coordinate with the Sales Team regarding:
- SKU
- Quantity
- Colour
- Packing requirements
- Delivery date
- Customer priority
- Check finished goods availability before confirming dispatch.
- Convert confirmed orders into production requirements.
- Maintain an updated Order Pending / Order Fulfilment Report.
- Ensure no customer order is missed or delayed.
- Escalate potential delivery delays to management immediately.
B. Production Planning:
- Prepare daily, weekly and monthly production plans.
- Plan production based on:
- Customer orders
- Current stock
- Minimum stock levels
- Machine availability
- Mould availability
- Raw material availability
- Manpower
- Coordinate with Production Supervisors.
- Allocate moulds and machines according to production requirements.
- Monitor actual production against planned production.
- Identify production shortfalls and take corrective action.
- Maintain SKU-wise production targets.
The Operations Manager must ensure that physical stock and system stock are reconciled regularly.
E. Customer Order Fulfilment:
The Operations Manager will act as the internal coordinator between:
Sales → Production → Warehouse → Dispatch → Customer
Responsibilities include:
- Confirm whether orders can be fulfilled.
- Provide realistic delivery dates to Sales.
- Monitor pending orders.
- Track delayed orders.
- Coordinate urgent requirements.
- Ensure customer commitments are operationally achievable.
The Operations Manager should not independently promise delivery dates without checking production and stock availability.
F. Manpower Management:
- Coordinate manpower requirements across operations.
- Allocate employees according to workload.
- Monitor attendance and productivity.
- Identify manpower shortages.
- Coordinate with HR for recruitment requirements.
- Monitor overtime and unnecessary manpower costs.
- Ensure employees follow assigned responsibilities and SOPs.
G. Production Performance MonitoringTrack daily:
- Planned production
- Actual production
- Production efficiency
- Rejection %
- Downtime
- Machine utilisation
- SKU-wise output
- Mould-wise output
- Shift-wise production
- Labour productivity
Identify the reason for deviations and implement corrective actions.
H.
Quality Coordination:
- Coordinate with the Quality Team.
- Ensure production follows approved specifications.
- Monitor rejection and customer complaints.
- Identify recurring quality problems.
- Ensure corrective actions are implemented.
- Prevent defective products from reaching dispatch.
- I. Procurement CoordinationMonitor raw material consumption.
- Calculate upcoming material requirements.
- Inform management/procurement about purchase requirements.
- Monitor purchase order status.
- Follow up on delayed materials.
- Ensure production does not stop because of avoidable material shortages.
J. Cost Control:
The Operations Manager must continuously identify opportunities to reduce:
- Material wastage
- Production rejection
- Electricity consumption
- Labour inefficiency
- Machine downtime
- Excess inventory
- Transport costs
- Packaging costs
- Overtime
- Emergency purchases
3. Daily Responsibilities:
The Operations Manager should review the following every morning:
- Planned vs actual production
- Dispatch completed vs planned
- New orders received
- Orders pending
- Stock shortages
- Production shortages
- Quality/rejection issues
- Breakdown/downtime
- Next day's production plan
- Next day's dispatch plan
4. Weekly Responsibilities Prepare and review:
- Weekly production plan
- Weekly sales order status
- Finished goods stock report
- Raw material stock report
- Dispatch performance
- Production efficiency
- Rejection report
- Machine utilisation
- Downtime report
- Manpower productivity
- Pending customer orders
- Purchase/material requirements
- Production
- Dispatch
- Order Fulfilment
- Production Efficiency
- Rejection %
- Machine Utilisation
- Downtime
- Material Wastage
- Stock Accuracy
- On-Time Delivery
The Operations Manager must explain major variances to management and provide corrective action plans.
6. Key Performance Indicators (KPIs)
The Operations Manager will be evaluated on:
- Order FulfilmentOn-time order fulfilment %
- Pending orders
- Order delay days
- ProductionProduction vs plan %
- Machine utilisation %
- Production efficiency
- Rejection %
- InventoryStock accuracy %
- Stock-out incidents
- Excess inventory
- Finished goods ageing
- DispatchOn-time dispatch %
- Dispatch accuracy %
- Wrong/missing quantity incidents
- CostMaterial wastage
- Overtime cost
- Emergency purchase frequency
- Production cost efficiency
- Customer ServiceCustomer complaints related to operations
- Delivery delays
- Short supply incidents
7. Authority & Decision-Making:
The Operations Manager should have authority to:
- Allocate production priorities.
- Allocate machines/moulds based on approved production plans.
- Reallocate manpower.
- Change daily production sequence based on operational requirements.
- Prioritise dispatches based on management-approved customer priorities.
- Stop production where serious quality or safety issues exist.
- Escalate material shortages and machine breakdowns.
Major decisions involving pricing, customer credit, major purchases, capital expenditure, hiring/firing or significant production changes require management approval.
8. Required Skills & Experience:
Experience: Preferred: 5–10 years of experience in manufacturing operations.
Experience in any of the following will be highly valuable:
Technical Skills Candidate should be comfortable with:
- Excel
- Production planning
- Inventory management
- ERP/MIS systems
- Stock reconciliation
- Production reports
- Cost calculations
- Basic manufacturing KPIs
- Data analysis
- Personal SkillsStrong ownership
- Leadership
- Problem-solving
- Communication
- Discipline
- Follow-up ability
- Decision-making
- Time management
- Ability to work under pressure
- Strong numerical understanding
9. Ideal Candidate Profile:
The ideal Operations Manager should be someone who can walk into the factory in the morning and answer:
1. What has to be produced today?
2. Which machines will produce it?
3. Are the moulds available?
4. Do we have enough raw material?
5. How much finished stock do we have?
6. Which customer orders are urgent?
7. What needs to be dispatched today?
8. Where is production falling short?
9. What machines are down?
10. What action needs to be taken immediately?
The Operations Manager should function as the central coordination point between Sales and Factory Operations.
11. First 90-Day Expectations:
First 30 Days:
- Understand all SKUs, moulds and machines.
- Understand production processes.
- Understand current stock system.
- Understand sales order process.
- Identify major operational problems.
- Establish daily reporting.
31–60 Days:
- Implement production planning.
- Implement order tracking.
- Improve stock accuracy.
- Establish dispatch planning.
- Start KPI monitoring.
- Reduce avoidable production delays.
61–90 Days:
- Establish a stable operating system.
- Improve production vs plan.
- Improve on-time dispatch.
- Reduce stock discrepancies.
- Reduce rejection/wastage.
- Implement weekly Operations MIS.
- Establish accountability for every department.
12. Core Objective:
No missed orders. No avoidable production stoppages. No unexplained stock differences. No dispatch errors. No unnecessary inventory. Every department works according to a measurable daily plan.
The Operations Manager is ultimately responsible for ensuring that sales commitments are converted into profitable, timely and efficient execution.
📌 Operation Executive (Bengaluru)
🏢 V S Plastics
📍 Bengaluru
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