1. Collection Executive – Job RolesCustomer Follow-up – Contact customers regarding pending/overdue payments.
2. Payment Collection – Collect outstanding dues from customers as per company targets.
3. Field Visits – Visit customers at their residence/workplace for payment follow-up.
4. Daily Target Achievement – Achieve assigned collection and recovery targets.
5. Customer Handling – Communicate professionally with customers and resolve basic payment-related queries.
6. Payment Updates – Maintain accurate records of collections and update the system regularly.
7. Documentation – Submit collection reports, receipts, and required documents on time.
8. Skip/Delinquent Customer Follow-up – Track and follow up with customers who are avoiding or delaying payments.
9. Team Coordination – Coordinate with the Supervisor/Team Leader regarding difficult cases and collection status.
10. Daily Reporting – Submit daily visit, collection, and performance reports to the reporting manager.
11. Compliance – Follow company policies, customer-handling guidelines, and collection procedures.
12. Recovery Improvement – Take regular follow-ups to improve recovery performance and minimize overdue accounts.