About the RoleWe are looking for a smart, responsible and computer-savvy candidate to manage our E-Commerce Catalogue, Accounts & Bookkeeping, Inventory Management and Customer Relationship Management.
This is a multi-functional position requiring the candidate to handle online product listings, basic accounting, stock management and customer communication through phone calls and WhatsApp.
- Create and maintain product listings on e-commerce platforms.
- Upload product photographs, descriptions, specifications and prices.
- Keep product prices and stock availability updated.
- Check catalogue information regularly for accuracy.
- Coordinate with the sales and inventory team for product details.
2. Accounts & Bookkeeping
- Maintain day-to-day accounting and bookkeeping records.
- Record sales, purchases, receipts, payments and expenses.
- Maintain customer and supplier ledgers.
- Prepare and maintain invoices and account statements.
- Follow up regarding outstanding payments when required.
- Maintain accounts using Vyapaar accounting software.
- Ensure all entries are accurate and up to date.
3. Inventory Management
- Maintain accurate stock records.
- Record stock received and stock dispatched.
- Monitor stock availability and identify low-stock products.
- Coordinate with the warehouse/sales team.
- Regularly check and reconcile physical stock with system records.
- Ensure online stock information is updated.
4. CRM & Customer Handling
- Respond to customer enquiries through WhatsApp and phone calls.
- Handle customer questions regarding products, prices, availability and orders.
- Follow up with customers regarding enquiries and orders.
- Maintain customer details and communication records.
- Provide timely and polite responses to customers.
- Escalate complaints or complicated issues to the concerned person.
5. WhatsApp & Smartphone Usage
- Smartphone is mandatory for this job.
- Candidate must be comfortable using WhatsApp / WhatsApp Business.
- Handle customer calls and WhatsApp messages professionally.
- Send product photographs, prices, quotations and other information to customers.
- Use smartphone applications required for day-to-day business operations.
- Required SkillsGood knowledge of MS Excel / Google Sheets.
- Basic understanding of accounting and bookkeeping.
- Experience with Vyapaar accounting software is preferred.
- Good understanding of inventory management.
- Comfortable using e-commerce platforms and CRM systems.
- Excellent knowledge of WhatsApp and smartphone applications.
- Good communication skills.
- Good numerical and data-entry skills.
- Attention to detail and accuracy.
- Ability to multitask and manage responsibilities independently.
- Candidate Should BeSmartphone-friendly and digitally comfortable
- Responsible and trustworthy
- Good with numbers and records
- Organized and detail-oriented
- Positive at communicating with customers
- Quick and responsive on WhatsApp
- Comfortable making and receiving customer calls
- Willing to handle multiple responsibilities
- Able to work independently and maintain accuracy
Preferred ExperienceExperience in any of the following will be an advantage:
- E-commerce / online sales
- Retail or wholesale business
- Catalogue management
- Vyapaar accounting software
- Inventory / stock management
- CRM / customer service
- WhatsApp Business
- Tally / Busy or other accounting software
- Online marketplace operations
Job Details? Salary: ₹12,000 per month
? Working Hours: 11:00 AM to 8:30 PM
? Smartphone: Mandatory
? Computer Skills: Mandatory
? Accounting Software: Vyapaar
ImportantThis is not a single-function job. The candidate will be responsible for managing E-Commerce Catalogue + Accounts & Bookkeeping + Inventory + CRM + Customer Calls & WhatsApp Communication.
We are looking for someone who is responsible, hardworking, quick to learn and comfortable handling multiple business activities efficiently.