Job Description – Service & Partner ManagementKey Responsibilities:
- Onboard, train, certify, and manage partners/technicians.
- Track performance, KPIs, audits, inventory, and device quality.
- Provide field training, technical support, and issue resolution within TAT.
- Handle customer complaints, walk-ins, device repairs/swaps, CRM updates, and service operations.
- Support service points and travel to touchpoints as required.
Skills: Customer focus, communication, problem-solving, handset repair, CRM, spares management, and field team management.