Maiz Kitchens operates two brands – Maiz Mexican Kitchen and Harvest Salad Co.
Position: Shift Manager
Experience: 1–3 years in QSR / Restaurant / Food & Hospitality Industry
Qualification: 12th Pass / Graduate preferred
- Job ResponsibilitiesManage and supervise daily restaurant operations during the assigned shift.
- Lead and guide the crew team to ensure smooth and efficient service.
- Allocate duties to team members and monitor their performance.
- Ensure timely preparation, packing, and dispatch of customer orders.
- Maintain food quality, hygiene, cleanliness, and safety standards.
- Ensure proper handling of cash, digital payments, and POS transactions.
- Monitor inventory, stock levels, and assist with daily stock management.
- Coordinate with the kitchen team to ensure availability of ingredients and supplies.
- Handle customer queries, complaints, and service-related issues professionally.
- Ensure proper opening and closing procedures are followed.
- Monitor attendance, grooming, discipline, and adherence to company policies.
- Train and support new team members on operational procedures and food safety standards.
- Ensure compliance with company SOPs, food safety regulations, and health protocols.
- Monitor wastage and take necessary steps to minimize operational losses.
- Prepare and maintain shift-related reports and handover information.
- Coordinate with the Restaurant Manager/Area Manager for operational requirements.
- Ensure smooth and fast service during peak hours while maintaining customer satisfaction.
- Key SkillsTeam handling and leadership
- Customer service
- QSR/Restaurant operations
- Cash & POS management
- Inventory management
- Problem-solving
- Positive communication skills
- Food safety & hygiene awareness
- Ability to work in a fast-paced environment
- Benefits Accommodation provided
- 3-time meals provided
- 10-hour shift
- Overtime paid hourly
- Compulsory weekly off