- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give a fond farewell to guests conveying anticipation for their next visit.
- Assist guests with table reservations. Ensure guests are serviced within specified time.
- Staff management
- Has a valuable knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Set tables according to the type of event and service standards.
- Record transactions/orders in Point of Sales systems at the time of order.
- Check with guests to ensure satisfaction with each food course and beverage. Responsible for clearing, collecting and returning food and beverage items to the proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Perform shift closing on the point-of-sale terminal and tally cash and credit card settlements.
- Work with fellow staff and manager to ensure that the restaurant achieves its full potential.
- Conduct monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.