- Handle daily backend recharge operations.
- Resolve customer complaints related to failed, pending, and incorrect recharges.
- Coordinate with telecom operators and internal teams for issue resolution.
- Provide support to customers, retailers, and distributors via phone and other communication channels.
- Update complaint status and maintain records in the system.
- Prepare daily MIS reports using MS Excel.
- Ensure timely resolution of customer issues and smooth daily operations.
Requirements
- Graduate in any discipline.
- 1–2 years of experience in Telecom, Recharge Operations, Customer Support, or Back Office.
- Good knowledge of MS Excel and computer applications.
- Good communication skills in Hindi and basic English.
- Robust problem-solving skills and attention to detail.
- Comfortable working extensively on computers with occasional customer calls.
📌 Customer Support Executive (Lucknow)
🏢 M/s E Money Group
📍 Lucknow
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