We are looking for a friendly, energetic, and customer-focused Customer Relationship Manager to build strong relationships with our customers and create an excellent café experience.
Key Responsibilities:
- Welcome and engage with customers warmly.
- Build strong customer relationships and encourage customer loyalty.
- Handle customer feedback and complaints professionally.
- Understand customer needs and improve their overall experience.
- Plan and execute customer retention activities.
- Support marketing campaigns and initiatives to attract new customers.
- Track and analyse customer feedback and data.
- Coordinate with Sales, Marketing, Customer Service, and Operations teams.
- Ensure smooth and positive customer interactions.
Skills & Qualifications:
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building skills.
- Friendly, approachable, and socially confident personality.
- Good understanding of customer acquisition and retention.
- Ability to handle customer concerns professionally.
- Strong teamwork and coordination skills.
- Analytical and data-driven approach.
- Ability to multitask and work in a fast-paced workplace.
- Knowledge of hospitality/café operations is an added advantage.