- Manage and update customer and sales databases.
- Make follow-up calls to existing and potential customers when required.
- Handle customer inquiries and provide basic product/service information.
- Coordinate with the telesales team to track leads and sales activities.
- Enter and maintain daily call, lead, order, and customer information.
- Prepare sales reports and maintain records of calls, leads, and conversions.
- Follow up with customers regarding orders, payments, documents, or appointments.
- Coordinate with other departments such as sales, accounts, delivery, and customer service.
- Check and process customer documents and forms.
- Monitor pending leads and ensure timely follow-ups.
- Handle emails, WhatsApp messages, and other customer communications.
- Maintain confidentiality and accuracy of customer information.
- Achieve assigned productivity and follow-up targets.
Required Skills:
- Good communication and interpersonal skills.
- Basic knowledge of MS Excel, Word, and email.
- Good typing and data-entry skills.
- Ability to handle customer calls professionally.
- Good follow-up and coordination skills.
- Basic sales and customer-service knowledge.
- Ability to work under targets and deadlines.
- Attention to detail and positive record-keeping ability.
Qualification:
- Typically 12th pass or graduate. Freshers may also be considered depending on the company.