Cinema Guest Service Provider (GSP) – Roles & ResponsibilitiesPosition: Cinema Guest Service Provider (GSP)
Key Responsibilities:
- Welcome and assist guests with a friendly and professional approach.
- Check and validate tickets at the cinema entrance.
- Guide guests to their respective screens and seats.
- Assist guests with queries regarding shows, seating, facilities, and timings.
- Maintain cleanliness and presentation of the lobby, corridors, and common areas.
- Monitor the auditorium before, during, and after the show.
- Ensure guest safety and report any incidents or issues immediately.
- Assist guests during emergencies and follow cinema safety procedures.
- Coordinate with F&B;, Security, Housekeeping, and Operations teams for smooth guest service.
- Handle guest complaints professionally and escalate issues to the Duty Manager when required.
- Support crowd management during peak hours and special shows.
- Ensure all cinema SOPs, service standards, and grooming guidelines are followed.
- Assist with lost & found items and maintain proper records.
- Perform other operational duties assigned by the Cinema Duty Manager.
Key Skills:
- Good communication and customer service skills
- Pleasant personality and qualified grooming
- Ability to work in shifts, weekends, and holidays
- Team player with a positive attitude
- Ability to handle guests and situations calmly
- Prior experience in cinema, hospitality, retail, or customer service will be an advantage.