We are looking for a Customer Service Executive who can handle customer queries professionally and provide quick and effective solutions. The ideal candidate should have good communication skills, a customer-friendly attitude, and the ability to handle multiple queries efficiently.

Key Responsibilities

- Handle customer queries through emails, WhatsApp, and chat, calls.
- Assist customers with product information, order status, delivery, returns, replacements, and refunds.
- Understand customer concerns and provide appropriate solutions.
- Coordinate with the warehouse, logistics, and technical teams to resolve customer issues.
- Follow up on pending customer complaints and ensure timely resolution.
- Maintain proper records of customer interactions and complaints.
- Handle customer complaints professionally and maintain a positive customer experience.
- Educate customers about products, features, usage,



and basic troubleshooting when required.
- Escalate complex issues to the concerned team or senior management.
- Ensure customer satisfaction and maintain a professional relationship with customers.

Requirements

- Positive verbal and written communication skills.
- Comfortable communicating with customers over phone, email, and chat.
- Basic knowledge of MS Excel / Google Sheets.
- Positive problem-solving and follow-up skills.
- Patient, polite, and customer-oriented approach.
- Ability to work in a fast-paced environment.
- Prior experience in Customer Support / Customer Service / E-commerce Support will be an advantage.
- Freshers with good communication skills can also apply.

Note - Interested candidates can share their resume on - [email protected]

📌 Customer Service Executive (New Delhi)
🏢 Concept Kart
📍 New Delhi