1. Handle incoming customer queries via email, live chat, call, and WhatsApp regarding product information, order status, shipping inquiries, returns, and other concerns promptly and professionally
2. Investigate and resolve customer complaints and issues regarding orders, payments, refunds, or any other matters efficiently and effectively to ensure customer satisfaction
3. Collaborate with the fulfilment team to ensure accurate and timely processing of orders, shipment tracking, and delivery updates for customers
4. Manage return and exchange requests, initiate return authorizations, and process refunds or replacements in accordance with company policies
5. Stay informed about product updates, promotions, and company policies to provide accurate information and support to customers
6.
Document customer interactions, feedback, and complaints in the customer support system. Report recurring issues or trends to management for further analysis and resolution
7. Gather and relay customer feedback to the appropriate departments to help improve products, services, and the overall customer experience.
Qualification:
- Minimum 6 months to 1 year of customer support experience, preferably from retail or e-commerce industry
- Graduate in any stream
- Positive verbal and written communication skills
- Languages known English, Hindi and Kannada/Telugu/Tamil/Malayalam