Job Description:

Location: Satara / Raipur / Ahmednagar.

EDUCATION: Any Graduate / Postgraduates.
SALARY: Best in Industry
OTHER BENEFITS: Personal Accident Insurance, Group Life Insurance, Spectacles &

Dental Policy.

Candidate should have following points for CSM profile while working in insurance company or insurance brokers company,

- Portal Handling
- Policy Login/ Issue
- Policy surrender
- Policy maturity
- Policy cancellation
- Endorsement
- Data Management
- Claim Settlement
- Renewal calling

Primary Responsibilities:

 Responsible for Quotes generation, Policy Issuance, Policy Cancellation /
Endorsement issuance / Refunds etc. for all channels / products of respective branch
within defined TATs.
 Providing support for faster claim settlement in coordination with the respective
stakeholders.




 Ensuring 100% Policy Issuance through MIBL Policy Issuance Portal for respective
branch as per defined TAT.
 Supporting customers / POSPs of respective branch in terms of timely resolution of
their issues / concerns in coordination with respective stakeholders.
 Following up with ICs / IT / HO Operations Team for timely resolution of raised
tickets / issues of respective branch.
 Establishing robust connect with insurance companies / hospital network / Garages /
eco system & other respective stakeholders

Functional Skills:

 Process Compliance.
 Product and Process Knowledge.

📌 CSM - Customer Service Manager - For Broker Company. (Vadodara)
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