- Ensure timely and effective fulfillment of client needs, maintaining a high standard of service.
- Work closely with the Fulfillment Manager to address client-specific requirements and manage any fulfillment-related issues.
- To manage candidates' bookings on Rota and Soft Recruit Tools. To process shift cancellations and find replacements to reduce the impact on fulfilment.
- To proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.
- To keep candidates' records up to date in all systems, follow standard operating procedures.
- To work closely with the onboarding team to ensure new hires are utilized and booked into shifts.
- To collaborate with consultants to address any candidate concerns or challenges.
- To work closely with healthcare organizations to acknowledge all shifts requested,
providing timely updates on shift requests and filled rosters.
- Foster a positive team culture that aligns with TTM Healthcare’s values and promotes productivity and engagement.
Preferred candidate profile
- Education: Any Graduate
- Experience:
- Minimum 3-5 years of experience in RCM/ AR process preferably from Healthcare industry/ international voice process.
- Solid communication and interpersonal skills.
- Proficiency in MS Office Suite; experience with CRM or workforce management software is a plus.
- Solution-oriented with a proactive approach to managing challenges.
- Should be willing to work in Rotational shifts including Weekend & India Holidays based on the business requirement.