- Recruit and train the collections team for effective collections & recovery
- Monitor & review the activities of the collections teams operating in different areas; ensure compliance and be audit ready at any given point in time
- Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
Functional Responsibilities:
- Execute collection strategies at the area level for effective collections and recovery of outstanding loans; ensure cost effective collections
- Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents
- Submit recommendations to regional collections manager for discontinuing agencies based on performance
- Partner with local sales & credit to ensure quality sourcing
- Manage loss line provision; on-time sale of repossessed vehicles
- Ensure effective collections from DCC & micro market
- Coordinate with legal officers to file and execute non collectable accounts; execute repossession orders with the help of legal officers
Experience:
- 8+-years of experience in handling collections
Functional Competencies:
- Ability to work with integrated systems used for tracking & monitoring collections
- Operational execution
Behavioral Competencies:
- Relationship Management (critical for retaining key customers)
- Strong communication and interpersonal skills
- Problem Solving & decision making skills