Position: Executive – CRM
PLACE OF POSTING: Bangalore
REPORTS TO: Head – Customer Relationship Management
EDUCATIONAL BACKGROUND
Master of Business Administration (Any Specialization)
WORK EXPERIENCE
- Industry: Real Estate, Property Development, or Customer Service-oriented industries
- Area of Experience: Customer Relationship Management, Client Servicing, Post-Sales Operations
- Years of Experience: 0–1 years
PERSONAL ATTRIBUTES
- Excellent communication and interpersonal skills
- Robust problem-solving ability and customer-centric attitude
- High attention to detail and organizational skills
- Ability to handle multiple tasks and deadlines
- Proficient in MS Office and CRM software tools
- Team player with a proactive approach
RESPONSIBILITIES
- Manage customer interactions from post-booking to handover of property.
- Handle documentation,
agreement execution, and coordination with legal and accounts departments.
- Ensure timely collection of payments as per the agreed schedule and follow up with customers.
- Coordinate with internal departments like Projects, Sales, Legal, and Finance for customer requirements.
- Address customer queries, complaints, and provide appropriate resolutions within TAT (Turn Around Time).
- Prepare and maintain MIS reports related to customer payments, agreement status, and communications.
- Assist in planning and executing customer engagement activities and events.
- Manage CRM systems and ensure accurate data entry and documentation.