Key ResponsibilitiesStrategic LeadershipDevelop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.Drive operational excellence across all properties.Establish annual business plans, budgets, and operational targets for all units.Lead expansion, pre-opening, and transition projects across the group.Identify opportunities for revenue enhancement and cost optimization.Multi-Property Operations ManagementOversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the groupEnsure consistent implementation of brand standards, SOPs, and guest service protocolsMonitor operational KPIs and drive performance improvements across all propertiesConduct regular property reviews and operational auditsEnsure seamless coordination between units and corporate functionsFinancial & Commercial PerformanceDrive achievement of annual revenue and EBITDA/GOP targetMonitor departmental productivity, payroll percentages, and operational costEnsure optimal utilization of resources and budgetReview daily, weekly, and monthly business performance reportWork closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B; profitabilityLead cost-control initiatives without compromising guest experienceGuest Experience & Brand StandardChampion a culture of exceptional guest service across all propertiesMonitor guest satisfaction scores, online reputation,



and review platformsDrive service recovery initiatives and customer experience enhancement programsEnsure consistent luxury hospitality standards across the portfolioLeadership & Talent DevelopmentLead, mentor, and develop General Managers and senior leadership teamsBuild a high-performance culture focused on accountability and resultsDrive succession planning and leadership development initiativesParticipate in key leadership hiring decisions across the groupEnsure strong employee engagement and retention practicesOperational Compliance & Risk ManagementEnsure compliance with statutory, legal, safety, and hospitality regulationsOversee quality assurance, audit compliance, and risk mitigation measuresEnsure adherence to food safety, fire safety, and security standardsManage crisis situations and business continuity planningPre-Opening & Expansion ProjectsLead all hotel pre-opening activities from an operations perspectiveSupport project teams in planning manpower, operating supplies, equipment, and budgetsEnsure smooth launch and stabilization of new hotels and hospitality venturesDevelop operational readiness plans for all upcoming projectsBusiness Development SupportProvide operational inputs for acquisitions, management contracts, and new developmentsParticipate in feasibility studies and market evaluationsIdentify current business opportunities and operational efficiencies

📌 Vice President Operations (Kolkata)
🏢 Polo Hotels Group
📍 Kolkata