Digital Customer Specialist (DCS) Company: Ayuda Solutions Pvt. Ltd.

About the Company:

Ayuda Solutions Pvt. Ltd. is hiring enthusiastic and self-motivated candidates with positive communication skills in Hindi and English for the role of Digital Customer Specialist (DCS).

Job Role & Responsibilities:

- Handle inbound and outbound customer calls.
- Answer product and service-related queries.
- Maintain high customer satisfaction standards.
- Act as the voice of the company while interacting with customers.
- Onboard users through company technology platforms.
- Assess risk, assist in fund disbursement, and manage collections.
- Ensure service quality and follow internal compliance processes.

Eligibility Criteria:

- Education: 12th Pass or Graduate (Only Distance Education acceptable)
- Experience: 0–3 years (BPO/Call Centre experience preferred)
- Freshers with good communication skills can apply
- Fluent in Hindi and English (Must be able to read English and translate to Hindi/Regional Language)
- Basic knowledge of MS Office
- Comfortable working in voice process





Work Details:

- Shift Timing: 8:00 AM – 9:00 PM (Any 9-hour rotational shift)
- Shift Pattern: 8 AM – 9 PM (No fixed shift or week off preference)
- Rotational Week Off
- No leave allowed within first 0–90 days (except emergency with approval)

Job Location:

- 5th Floor, Plot No 3/P, MIMEC Cable, C/O, Namkum Industrial Area, Namkum, Ranchi, Jharkhand 834010
- Candidates preferred within 10 km radius or willing to relocate

Salary & Benefits:

- CTC: Vary on Process
- In-Hand Salary: ₹12,000
- Attractive Incentives | Additional individual performance incentives

Important Notes for Placement Team:

- Candidates must be comfortable with voice process.
- Communication skills in English are mandatory.
- Shift and week-off preferences are not applicable.
- Only distance education candidates are eligible.
- Proper job profile briefing must be given before scheduling interviews.

📌 Customer Care Executive (Ranchi)
🏢 Ayuda solutions
📍 Ranchi