We are looking for a CRM & Customer Support Executive to manage incoming customer enquiries and communication through WhatsApp, phone and our CRM system.
Key Responsibilities:
- Handle incoming customer chats and enquiries.
- Respond to customers professionally and promptly.
- Update customer information, conversations and lead status in the CRM.
- Follow up with customers regarding quotations, approvals, pictures, pickups and deliveries.
- Coordinate with the internal team and keep customers updated.
- Ensure no customer enquiry or follow-up is missed.
- Maintain accurate CRM records and update lead stages regularly.
- Handle routine customer queries and escalate issues when required.
- Follow the company's communication processes and templates.