Position - Customer Support Executive

Location - Surat (Work-from-Office)

Experience - 0 to 3 years

Key Responsibilities:

Customer Assistance:

Respond to customer queries and issues through phone calls, emails, and chat in a prompt and professional manner.

Provide accurate information about product features, functionalities, and services.

Ensure high levels of customer satisfaction by resolving concerns effectively.

Issue Resolution:

Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and productive problem-solving.

Coordinate with technical support or other departments for more complex queries.

Follow up with customers to ensure their concerns are fully resolved and document outcomes.

Product Knowledge:

Gain a deep understanding of the company's products and services to provide comprehensive support.

Stay updated on new features, updates, and company policies to offer accurate assistance.

Documentation:

Log customer interactions, issues, and resolutions in the CRM or support system.

Maintain a record of frequently asked questions (FAQs)



and common issues to improve support efficiency.

Provide reports on recurring issues and customer feedback to help improve the product.

Customer Feedback:

Collect customer feedback and insights for continuous product and service improvement.

Share customer suggestions and pain points with the team to enhance service quality.

Key Competencies:

Patience and empathy when dealing with customers.

Ability to multitask and prioritize work effectively.

Technical aptitude to quickly learn and understand new products.

Team player with a proactive attitude and eagerness to learn.

Requirement

- 0-3 years of experience in a customer support role or similar.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with the ability to think quickly and make sound decisions.
- Ability to handle challenging customer situations and work in a fast-paced environment.
- Understanding of Tally is plus.

📌 Customer Support Executive (Surat)
🏢 Suvit Fintech
📍 Surat