We are looking for an experienced BPO Insurance Manager to manage insurance processes, lead a team, ensure quality service, and achieve business targets.
Key Responsibilities:
- Manage daily insurance BPO operations.
- Lead, train, and monitor team performance.
- Ensure quality, productivity, and SLA targets.
- Handle escalations and client requirements.
- Prepare performance and operational reports.
Requirements:
- Experience in Insurance BPO operations.
- Robust leadership and communication skills.
- Knowledge of insurance processes and customer service.
- Ability to manage targets and team performance.